Thank you for visiting First Step Organic. We strive to provide you with the highest quality products and a great customer service. To enhance your shopping experience with us we outlined our basic terms and conditions here.
We do our best to ship orders as quickly as possible. Orders placed before 5pm CST will be shipped next business day; however, some orders may take longer to process. We don't ship on weekends and holidays.
Currently we only ship to US addresses in the contiguous states. We offer USPS standard (5-7 day), USPS priority (2-3 days), and USPS express (next day) shipping. Please note that these are estimated shipping times and should be added to the order processing time mentioned above. Please allow additional time for shipments to rural areas. Shipping costs will be quoted during check-out.
•We offer FREE standard shipping
We want to make returns easy for you, so you can shop in confidence. If for any reason you decide to return a product, please email us to obtain a Return Authorization Number (RAN): click here to send an email now. Return requests without a RAN cannot be processed. We take back any merchandise returned within 30 days of purchase and give you a full refund (excluding shipping charges). All we ask is that the merchandise is in original packaging, with all tags in tact and unworn/unwashed. If you return an item that was shipped using a free or discounted shipping offer, we will deduct from your refund the cost of actual shipping and processing.
If the merchandise you purchased is defective, please contact us within 2 weeks and in addition to giving you a full refund including shipping, we will pay for return shipping costs, too.
Due to the nature of electronic codes, unfortunately we cannot accept returns or refunds for gift certificates.
We accept Visa, MasterCard, and American Express as methods of payment. All First Step Organic prices are quoted in U.S. dollars. Items are charged to your credit card when they ship. Should there be any delay associated with your order, you will be notified as soon as possible.
The Federal Government requires that we collect tax for items shipped to California, where First Step Organic is located.
We make every effort to select images of our products that best showcase the color and texture. However, since not all monitors are the same, actual color of garments may be different from the color displayed on your computer screen. For this reason, to support the picture we typically include descriptive text about colors as well.
The information that is presented on our web site is accurate to the best of our knowledge and abilities. There may be occasional unintentional inaccuracies with some of the information on our web site. We try to minimize errors and to update product information timely.
Unless otherwise noted, all images, designs, logos and content on this website are owned by First Step Organic. All rights are reserved. First Step Organic logo is designed by Monique Chvatal.
Your Privacy is Important to Us
We are committed to ensuring the privacy and security of your personal information. First Step Organic does not sell, rent or share email addresses to third parties.
Personal information you provide to us in your account and at checkout is maintained in private files on our secure web server and on our internal systems. This personal information will only be used to process payments and communicate with you regarding your order. If you register with us we will also include you in our newsletter email list from which you can opt-out anytime using the link provided in the email or send a message to us now. It may take up to 10 business days for your email address to be removed. You will continue to receive all other emails relating to your order(s) even if you opt-out from our email list.
Please be advised that First Step Organic may disclose specific personal information if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law or court request.
By signing up for our email list you will give us permission to send you information on upcoming sales, promotions, new merchandise, and other news. If you use our 'email to a friend' functionality, we will also collect your friend's name and email address. This information is only used to send the forwarding email and is not saved. Your friend will not receive any marketing e-mails from us.
Feel Secure when Shopping
At First Step Organic, you can shop worry-free knowing that our 128-bit Secure Socket Layer (SSL) encrypted server is protecting your personal and order information. This technology ensures the security of all transactions by preventing anyone other than First Step Organic from decoding them. In order for SSL security to work, you must use an SSL enabled browser.
First Step Organic will never ask you for personal information via email. Email is not a secure communication medium and sensitive information should never be sent via email.
On our pages we may provide you with links to other sites. Those web sites have their own privacy policies different from ours. First Step Organic has no responsibility for your experience on those websites.
Changes and Updates